Training Course on Customer Care in the Banking Industry

The main objective of this workshop is to build and provide necessary digital customer care skills needed to transform customer care in the Banking Industry from cost to profit centre within the Banking Industry and increase customer loyalty.
TOPICS TO BE COVERED
 Banking Industry in the Digital Era
 Digital Customer Services in the Banking Industry
 How to integrate social customer care using social media channels in the Banking Industry
 How to strategically leverage Customer Care in the Banking Industry
 Handling Complaints and Difficult customers
 Building a Digital Customer Care Hub in the Banking Industry

WHO SHOULD ATTEND?
Customer service managers or supervising directors, Digital Marketing Managers, staff banks and customers who use bank services
DATE & VENUE
 Date: 1st – 4th June 2021
 Venue: CBE Mwanza Campus
 Time: 2.00 pm to 5.00 pm

COURSE FEES:
The course fee of TZS 350,000 (for Tanzanians) and equivalent of US$ 200.00 (for foreigners), for payment visit CBE online payment Portal: This email address is being protected from spambots. You need JavaScript enabled to view it.

FACILITATORS
The workshop will be facilitated by experienced facilitators from the College of Business Education.

CONFIRMATION
You are requested to confirm your participation before 28h May, 2021

CONTACT DETAILS
Mr. Godian Bwemelo,

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mob: +255-766 125405
CBE Facilitator,
P. O. Box 3168,
Mwanza

Miss Evelyne Magambo,
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mob: +255-767 257091
CBE Facilitator,
P.O. Box 3168,

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