Published: 19 April 2021

HOSPITAL

Training Course on Customer Care in the Hospital Industry
The overall objective of this training is to build the capacity of staff on the application of customer care principles, values, tools and techniques to deliver great services to their customers. The training is designed to provide participants with practical skills to improve customer service and professional relationships with internal and external customers
TOPICS TO BE COVERED
 Customer Service in Today’s Business Environment
 Customer Service and Customer Care: The Basics
 Developing a Strong Customer Service Culture at Hospitals
 Understanding & Managing Customer Expectations at Hospitals
 How to Interact Effectively with Customers
 How to Deal with Challenging Situations


WHO SHOULD ATTEND?
Customer service Managers, Supervising directors, Marketing managers, Hospital staff and any person who interact with hospital services


DATE & VENUE
 Date: 28th to 30th April 2021
 Venue: CBE Mwanza Campus
 Time: 2.00 pm to 5.00 pm
DELIVARABLES
The three days’ course will be facilitated by experienced consultants who have actively implemented the principles, tools and techniques they are teaching. This training will utilize a participatory approach, with a focus on achieving optimal results.


COURSE FEES:
The course fee of TZS 250,000 (for Tanzanians) and equivalent of US$ 150.00 (for foreigners), for payment visit CBE online payment Portal: This email address is being protected from spambots. You need JavaScript enabled to view it.

FACILITATORS
The workshop will be facilitated by experienced facilitators from the College of Business Education.

CONFIRMATION
You are requested to confirm your participation before 25th April, 2021

CONTACT DETAILS
Ms. Magambo, E,
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mob: +255-767 282301
CBE Facilitator,
P. O. Box 3168,
Mwanza

 Mr. Nuran Mwasha
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mob: +255-713 949363
CBE Facilitator,
P.O.Box 3168,
Mwanza

 

History of CBE

The COLLEGE OF BUSINESS EDUCATION (CBE) was established in 1965 by the Act of the Parliament. COLLEGE OF BUSINESS EDUCATION Act No. 31 of 1965. His Excellency, J.K. Nyerere, the first President of the United Republic of Tanzania officially opened the new College in January 1965. The College was officially named the “College of Business Education” (CBE). The said Act of Parliament gives the College its legal status as an autonomous institution with its Governing Body. The College shall be governed and administered in accordance with the provisions of this Act.

CONTACT US

The origin of the College of Business Education (CBE) is closely linked to the history of the Nation itself.

Address : Bibi Titi Mohamed Rd. P. O. Box 1968, Dar es Salaam

Hotline : +255-022-2150177